Internal demo
Post Check-In Rating. For the Landing leadership team.
Of every 100 check-ins, 25 produce a published rating, and nearly two thirds of those are five stars. The guests who stay silent are not unhappy, they are busy. The survey guests already answer after check-in takes more than twenty taps, the survey that writes the public rating fires after check-out, and any property that slips under 4.0 loses its rating on the site entirely. This product turns the moment a guest already answers into a one-tap published rating, and routes anyone who is not happy to a named local manager the same day.
August 2026: 1,311 property ratings against 5,162 check-ins. The property survey fires after check-out, when the guest has moved on.
Share of check-ins that answer the in-app check-in survey (25% for same-day bookers). 57% of answers arrive the day after check-in.
August 2026 property survey; 66% year to date. The guests who do answer are mostly happy. The ones who do not are the opportunity.
Today's survey, then the one-page rebuild in Sandy, then this: five stars pre-selected, one tap to share.
A property rated under 4.0 on five or more reviews sorts below everything else in search. Ratings never lift a property. More published ratings are the only way back over the line.
The Austin search page on September 27, 2026. The Stanton at 4.24 shows a 4.2. Mueller Flats at 3.1 on 69 reviews and Bridge at Southpark Meadows at 3.84 on 32 show nothing, and so does Waters Edge at 4.5 on 2 reviews. A shopper cannot tell a hidden rating from a new property, and a missing number reads as something to hide.
A text 24 to 48 hours after check-in, when the guest has slept there. Works with or without the app.
Four and five stars publish to the property page. Tap a star to change it. Nothing publishes without a tap.
Goes to the market's General Manager by name, with their photo and their line. The guest is asked again only after it is fixed.
This link is for your reservation only and expires in 72 hours.
Kurt Gundlach, our General Manager for the Austin market, will be reaching out to you shortly.
Need to reach him first? Call Landing at the number below. If Kurt is with another guest, the call goes straight to our support team, day or night.
☏ Call (737) 210-3601Tucked into the peaceful Pflugerville neighborhood, The Parker Austin offers a stylish retreat just 15 miles from downtown Austin. Ideal for short-term visits, work trips, or extended stays, our fully-furnished apartments feature full kitchens with stainless steel appliances, stylish furnishings, and in-unit laundry.
Today hellolanding.com shows a property's rating only when it is 4.0 or higher and has enough reviews. This product does two things to that rule: it raises the number of properties over the line by publishing the four and five-star ratings that already exist but never get written, and it gives the properties under the line a recovery path that starts the day after check-in instead of after check-out. When 80% of rated properties are at 4.0 or above, the gate comes off and every rating shows.
Sub-4.0 properties show a blank. Shoppers cannot tell "not rated yet" from "rated 3.1".
Every property with five or more reviews shows its number. The number is the incentive, for guests to share and for the field to fix.
A property's rating moves only when new reviews land. With this product, published reviews average about 4.6 (four and five stars only, in today's mix), so each new review pulls a sub-4.0 property up by a known amount. The reviews needed to reach 4.0 are:
Worked on the Austin properties hidden today, using the portfolio average of about 9 check-ins per property per month:
Rated-under-4.0 properties sort last in every search. Each published rating is a step back into the results that convert.
A visible 4.6 on 146 reviews is the cheapest conversion asset on the page. It costs one tap from a guest who already had a good night.
Three stars or fewer reaches a named General Manager on day two, not after check-out. A fixed stay becomes a five-star rating and a repeat guest.